When it comes to Home Health care, I’ve always known we have the best in the business. Now we have the national accolades to prove it. If you didn’t get a chance to read Belton White’s article in last week’s Item, click here to read the article.
Headed up by Kathy McMaster and Kim Price, you won’t find a more comprehensive program anywhere. If it can be done with a doctor’s order in your home, we can take care of it. And apparently better than just about anyone. Tuomey’s Home Health team was recognized recently with a 2009 Summit Award from Press Ganey, a company that partners with more than 10,000 healthcare facilities to rate and survey customer satisfaction.
Tuomey was one of only 74 winners at the national meeting, and the ONLY one who provides in-home services. The Tuomey program was recognized for maintaining an extremely high level of patient satisfaction over a three-year period. In fact, their patient satisfaction scores were in the 95th percentile or higher for those three years.
In addition to this incredible honor, the Home Health team was also named to the 2009 HomeCare Elite, a compilation of the top performing home health agencies in the U.S. This annual review identifies the top 25 percent of agencies and then highlights the top 500 within that group. Winners are ranked by an analysis of quality outcomes and improvement, as well as financial performance.
Manager Kim Price gives all the credit to her staff, but I want to take this time to applaud everyone – from the top of this department down. You give incredible clinical care, obviously, but that extra touch is really what makes you all shine. You are focused on the patient and his or her family; you always seem to work with a joyful spirit; and the patient comes first –every single time.
If you’re not really sure what all Home Health can do, check us out at www.tuomey.com/outreach/inhomeservices. I promise – you won’t find anyone who can do it better!
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